Customer Service

We stand behind every product that leaves our plant with a Lifetime Warranty. If you've got any problems with one of our products here's where to start.

• View our warranty policy and repair form
• View our Frequently Asked Questions section
• Email Customer Service with a question
  
• Call Customer Service, 1-800-531-9531
  Monday - Friday, 8:30am - 4:30pm Pacific Standard Time
• Use our toll free fax 1-800-583-7583
• Outside of the USA? Contact a Distributor in Your Country
• Mailing Address
  
  CUSTOMER SERVICE
     Cascade Designs
     4000 First Avenue South
     Seattle, WA  98134  USA
  

Contact the Repairs Department

• Specific repair questions
• Check on the status of a product under repair